Refund Policy

Every new organisation starts with a 7-day free trial. No card is needed, so nothing is charged and there is nothing to refund. If you don't choose a paid plan, the trial simply ends.

Our paid plans are Starter ($19/month), Growth ($49/month) and Business ($99/month), billed monthly or annually. If you're not satisfied, you can request a full refund within 30 days of your first payment on any plan — no questions asked. Annual plans are covered by the same 30-day window from the order date.

If you change plans mid-cycle, Paddle adjusts the charge for the remainder of your billing period and your usage history is kept. You can also request a refund for a renewal charge within 30 days of that renewal. Ishtiga never charges automatic overage fees — if you reach your plan's monthly AI-answer or storage limit, AI answering pauses until the next period or until you upgrade — we never bill you extra without your explicit consent.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your purchase, or email us at support@ishtiga.com and we'll help. Approved refunds are returned to your original payment method.

You can cancel a subscription at any time from your organisation's billing page. Cancellation stops future renewals; you keep access until the end of the paid period. Cancelling does not affect your right to request a refund within the 30-day window above.

Anything unclear? Email support@ishtiga.com and we'll sort it out.